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Return Policy |
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Return Policy |
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Answer: |
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1. In which situation we accept the return We promise to obey the return policy when the item has the problem bellow, but you must sent back the item after we knowing your problem and what you want us to do. 2. In which situation we do not accept the return Please check detail before you purchase on obdii.us. If you have any doubt, please check with our customer service, you can get our customers service information from our website. Mis-ordered products: If you order a wrong item and plan to exchange for you want, then just contact our customer service for help,if we can exchange for you, you need to pay the shipping cost to us as well as return to you. What you do before returning for replacement: you need contact our customer service to tell us your problem. What's wrong with your item and what you want us to do for you. How we will do after receiving your return: you need keep touch with us to make sure we get it. After checking the item, we will arrange a replacement for you and we will inform you when everything is done. Please remember to check your email from time to time. Notice for shipping options: When you confirm to return the items to us, please use ordinary airmail or EMS to return it, and write ship to the address our customer service provides. Please do not use DHL, UPS, FEDEX and TNT or any other courier, because we can not get your return item, we will not responsible for that. |
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